Dutchie Enterprise

The enterprise cannabis platform multi-state operators trust

Dutchie brings store operations, customer engagement, and payments together on a unified platform, from your online storefront and app to kiosks and registers. Your teams work from shared customer and sales data across locations, with tools to coordinate daily operations and respond to what's happening in each store.

Talk to enterprise sales See how JARS runs 60+ stores
$100B+
in lifetime transaction volumeProcessed on Dutchie
6,500+
dispensaries supportedAcross North America
100+
integration partnersPlus REST APIs, webhooks, and Snowflake
Featured customer story

From one store to 60+ stores and growing.

Raymond Abro, COO and Founder of JARS Cannabis, explains how JARS runs on Dutchie. POS, E-Commerce, loyalty, Pay by Bank, the mobile app, and Consumer AI share one platform across three states.

60+
stores across three states and growing
30%
of JARS orders placed through the Dutchie mobile app
84% to 99%
rise in revenue per customer within 90 days of joining Dutchie Loyalty & Marketing in Michigan and Colorado. The prior vendor in Arizona: 13%.
“What we've found is Dutchie thinks the same way we do: they don't think just cannabis, they think industry.”
Raymond Abro, COO & Founder, JARS Cannabis
Read the full case study →

Revenue comparison is a same-company, same-method measurement. Source: JARS Cannabis video case study.

Expect more from your cannabis software.

Disconnected systems make it hard to control and improve performance across markets.

Your teams need to know what's selling, where margins are slipping, and what brings customers back. When customer records and sales reports sit in separate systems, it's harder to turn that knowledge into a timely offer, a useful recommendation, or a better shopping experience.

With Dutchie

Dutchie brings your operations and customer engagement together around shared data and workflows. What your teams learn from each purchase informs the next campaign and helps customers find what they want, giving them more reasons to buy and come back.

01Store rollout

Your next store opens with what already works

Bring new openings and acquired stores into the operating playbook you've established. Reuse your catalog, checkout flows, and staff permissions to support your SOPs, with adjustments for each market. Your account team helps plan the rollout.

Standard promotions and checkout flows at every register
Global admin console, inter-location transfers, automated replenishment, and employee permissions
A named account team with migration planning and implementation engineering
Multi-location management →Explore POS →

JARS Cannabis, from one store to 60+

1 store60+ stores, three states

Source: JARS Cannabis video case study. Raymond Abro, COO & Founder.

Pecos Valley Productions, 17-location migration

0
minutes of downtime during the move
36%
faster check-in
31.9%
better inventory accuracy

Source: Pecos Valley case study. 4 new stores opened in one year.

02Your business data

Your teams work from the same customer records and reports

Dutchie connects customer records, product and inventory data, and reporting across your locations. Analyze it in your own BI tools, access it through MCP, or use Dutchie's reports and Nexus.

“Everything's in Dutchie's POS for us, the inventory is there, the pricing is there, and anything I need is all under one roof.”

Raymond Abro, COO & Founder, JARS Cannabis
Reporting & analytics →

One profile, wherever they shop

Same catalog at every location
Same promotions at every register
One back office for inventory, pricing, and compliance
Use your data in your BI tools
03Nexus

A clear view of performance and risk guides decisions across stores

Nexus brings your dashboards, alerts, and reporting together with Dex, your cannabis AI agent. Find what changed, investigate the numbers, and use Dex to prepare a response. Your team reviews the draft before anything goes live.

Spot what changed across every location in Command Center, then check the numbers behind it in Reports
Dex prepares the response, like a win-back campaign or a restock list, and stops at an approval-ready draft
Nothing changes in your system without your approval

“…what Dutchie's Dex agent gives us is something different: a true cannabis-industry AI.”

Raymond Abro, COO & Founder, JARS Cannabis
Explore Nexus →
Dutchie Nexus Command Center showing revenue, transactions, and top and slow movers across stores
Command Center: see what changed
Dex: draft for your approval
Win-back campaign for lapsed customers
Audience, offer, SMS and email creative, and timing are ready for your team to review and launch.

Product screens and draft shown with sample data.

04Customer journey

The customer journey stays connected from campaign to rewards

A storefront and app that reflect your brand connect shopping and rewards across markets. The same customer profile carries through the steps below.

Engage

Loyalty campaigns, promos, and personalized experiences.

WorkflowsLoyalty SegmentsSMS/MMS

Discover

Introduce your brand through product education and featured collections.

Exclusive CollectionsIRL Events

Browse & Shop

Menus that carry your brand across web and app.

Loyalty TiersWidgets & Gamification

Pay

Pay by Bank is integrated into checkout across all digital channels.

Pay by BankLoyalty PassVisit-Based Loyalty

Earn

Loyalty value reinforced from homepage to checkout.

Refer a FriendPoint boost
05Margin

Grow repeat revenue without blanket discounts

Loyalty follows your customer across the states you operate in. Merchandising moves aging inventory without discounting fresh stock.

Outlet pricing, inventory-aware promotions, potency pricing, and VIP menus
One loyalty profile across all your locations, automated SMS and email campaigns, and revenue attribution
Loyalty & Marketing Pro →

Revenue per customer, 90 days after joining loyalty

Dutchie Loyalty & Marketing (MI, CO)
84% to 99%
Prior vendor (AZ)
13%

JARS Cannabis, same-company comparison.

06Payments

Lift order value and cut delivery cancellations with Pay by Bank

Pay by Bank orders show 33% higher AOV compared to cash and an 82% reduction in delivery cancellations via Pay by Bank. It is built into digital checkout across all digital channels and synced to your POS.

Pay by Bank →

AOV means average order value. Pay by Bank availability varies by state and bank.

33%
higher AOV compared to cash
82%
reduction in delivery cancellations via Pay by Bank

Pay by Bank customers make a second purchase more often

Pay by Bank, 30 days
34%
Never used, 30 days
28%
Pay by Bank, 90 days
47%
Never used, 90 days
38%

First-time Pay by Bank customers in JARS' markets only. Source: JARS Cannabis video case study.

07Consumer AI

Customers get expert help on the phone, online, and at checkout

Consumer AI uses the customer profile shared across your Dutchie platform to help callers place orders, support budtenders at the register, and suggest carts from order history.

Voice AI answers questions about store hours and ordering, and helps callers place orders
Register Co-Pilot helps budtenders make product recommendations
Agentic Commerce suggests a full cart from order history
Explore Consumer AI →

Product cards shown with sample data.

Voice AI
on call
Never miss a call or an order
“Got Blue Dream in stock?” answered, order offered.
Register Co-Pilot
live
Product recommendations at the register
Pair pre-rolls, 78%+$18
✓$45 → $83 this basket
Agentic Commerce
reordering
Suggests a full cart from order history
Cart suggested, 5 items$45 → $140
✓1 swapped for a better match
08Compliance

State-specific compliance is part of the store workflow

Traceability reporting, purchase limits, and state configurations are built into your platform. Your teams work within the requirements of each state as they serve customers and manage inventory.

Automated compliance →Delivery →

Built into the workflow

MetrcBioTrackPurchase limitsState-specific configsMed and rec complianceDelivery rules by stateRole-based accessInventory traceability

Delivery stays in sync across menus, inventory, orders, and drivers, and state rules apply to every order.

09Peak-day reliability

Built for the busiest day in cannabis

On 4/20/2026, Dutchie reported 100% platform uptime while supporting a peak of 18,720 concurrent registers. Peak transaction volume reached 2,650 transactions per minute.

View the 2026 4/20 report →

Source: Dutchie 4/20 Report, 2026. Reliability reflects past performance and is not a guarantee of future results.

4/20/2026

100%
platform uptime on 4/20/2026
18,720
peak concurrent registers
2,650/min
peak transaction rate

Built on AWS

“Dutchie has built a reliable, scalable platform on AWS, and is running business-critical workloads on Amazon RDS for SQL Server.”

Mehul Y. Shah, Director, Amazon RDS, AWS. Source: March 2026 Product Update

Read more about Dutchie’s AWS migration →

The most open ecosystem in cannabis
100+ integrations.
Connect the tools your business already relies on

The backbone doesn't make you rip out what works. Metrc files itself, the books reconcile, the menus stay in sync, the driver gets the order.

Metrc & BioTrack

Compliance, filed automatically.

Racetrack & Bookkeep

Daily sales reconciled into QuickBooks & Sage Intacct.

Weedmaps & Leafly

One menu, every marketplace.

Onfleet & delivery

Order to driver, tracked to the door.

Google Analytics

See how shoppers find and move through your menu.

Outlaw Technology

Sync purchasing with your suppliers' cannabis ERP.

Hundreds of custom-built, proprietary integrations

When the tool you run isn't on the list, your team can build the connection. REST APIs, webhooks, and Snowflake data sharing let your engineers build whatever the off-the-shelf list doesn't already cover. MCP (Model Context Protocol) read access connects your own AI tools to your Dutchie data.

See all integrations → Talk to enterprise sales
Every channel, one system

Every place your customers shop runs on the same platform

Your customers shop online, in the app, at a kiosk, at the register, and through delivery. Your team manages all of it from one back office. Choose a channel to see what it adds across every store.

One customer profileOne catalogOne promotion engineOne set of reports

Digital storefront that grows AOV without blanket discounts.

Fully branded, SEO-optimized storefronts with loyalty integration at checkout, cart recovery, and digital payments. Built to run across the markets you operate in.

50%+
more online sales than industry average, growing 10% faster, for E-Commerce Pro retailers
  • Branded storefront
  • Loyalty at checkout
  • Cart recovery
  • Digital payments
  • Advanced SEO
  • Social sign-on
Explore E-Commerce Pro →
Dutchie E-Commerce

Branded mobile apps that drive repeat orders at scale.

Native iOS and Android apps with your brand, your loyalty program, and mobile checkout. Push notifications bring customers back without ad spend.

  • iOS + Android
  • Mobile checkout
  • Pay by Bank
  • Push notifications
  • Loyalty built-in
Native mobile app →
Mobile app

Self-service kiosks that free staff and increase throughput.

Customers check in with loyalty, browse personalized menus, and check out without tying up a budtender. Same profiles and promos as every other channel.

  • QR / phone login
  • Buy it again
  • Kiosk-first UI
  • Budtender attribution
  • Unified profiles
Explore Kiosk →
Kiosk

One POS across every register and every location.

Standard promotions, consistent checkout flows, and unified customer profiles at every register. New locations run the same playbook from day one.

  • Multi-location scale
  • Standard promos
  • Unified profiles
  • Med-rec compliance
  • Mobile inventory
Explore POS →
In-Store

Delivery that stays compliant in each state you operate in.

Menus, inventory, orders, and drivers stay in sync. Every order follows your state's compliance rules. Cashless prepaid checkout reduces cancellations and no-shows.

82%
reduction in delivery cancellations via Pay by Bank
  • Multi-state compliance
  • Flexible dispatch
  • Real-time tracking
  • Digital payments
Explore Delivery →
Delivery

One back office for inventory, pricing, compliance, and reporting.

Manage your entire operation from a single back office, with inventory, catalog, discounts, and compliance unified across every location. Share data into your BI tools for enterprise reporting.

  • Inventory
  • Catalog
  • Discounts
  • Compliance
  • Payments Hub
  • BI tools
Explore Reporting & Analytics →
Retail ops

Controls for running many locations

Enterprise asset publishing

Publish menus, banners, and collections across your entire brand from a single admin.

Multi-state compliance

Metrc, BioTrack, purchase limits, and state-specific configs.

Explore Automated Compliance →

Cultivation & manufacturing

Seed-to-sale visibility across your entire supply chain in one system.

Explore Cultivation & Manufacturing →

Multi-location management

Global admin console, inter-location transfers, automated replenishment, and employee permissions.

Enterprise grade

Security, data access, and a team behind you

Security & compliance

SOC 1 Type II and SOC 2 Type II certified. HIPAA-aligned. Annual third-party penetration testing. Role-based access across your entire organization.

SOC 1SOC 2HIPAA-aligned
View the Trust Portal →

API & data access

REST APIs for custom integrations. Snowflake data sharing for your BI team. Webhooks for event-driven workflows. Your data stays yours.

Explore integrations →

A named team

A named account team, migration planning, and implementation engineering. Onboarding support for every market you enter.

Visit support →
Questions

What your team will ask

Is Dutchie Enterprise built for operators our size?
Yes. Dutchie Enterprise is built for multi-state and multi-location operators running many stores across different markets. You get one platform for POS, e-commerce, payments, loyalty, and compliance at every location, plus Nexus, the command center that shows you what's happening across your business. Dutchie already powers 6,500+ dispensaries and $100B+ in lifetime transaction volume.
Will migration interrupt our stores?
No. Every Dutchie Enterprise customer gets a named account team that builds a migration plan store by store, so locations move onto Dutchie in sequence instead of all at once. Pecos Valley Productions moved all 17 locations to Dutchie with zero downtime during the switch. Read the case study →
Do we have to replace everything at once?
No. Every Dutchie product is modular, so you start where the pain is sharpest. Each one gets more valuable as you add the next, because they all share the same customer, catalog, and reporting data.
Does Nexus take action without us?
No. Nexus shows you what's happening and Dex drafts the response. Nothing changes in your system without your approval. Dex works from your own Dutchie data. It does not use that data to train answers for other customers.
Will we be locked in?
No. Dutchie connects to 100+ integration partners natively, with REST APIs, webhooks, and Snowflake data sharing for anything outside that list. Your customer, catalog, and transaction data stays yours, accessible through those same APIs and data-sharing tools whenever you need it.
Can we use our own AI tools with our Dutchie data?
Yes. Dutchie offers read access through an MCP (Model Context Protocol) connection for teams that want to connect their own AI tools. Dex works from your own business data and needs no setup.
What support do we get after go-live?
Every Dutchie Enterprise customer gets a named account team, not a ticket queue. That team handles migration planning and implementation engineering for every new market you enter, so the same team that planned your rollout stays with you as you grow.
Can we confidently operate with Dutchie in every market we're in?
Yes. Dutchie adapts automatically to each state's rules: Metrc or BioTrack reporting, purchase limits, and medical versus recreational distinctions are built in, so a new market is a rollout you plan, not new software to build. Compliance confidence travels with you everywhere you operate across North America.

Grow every store without growing your tech stack.

See how enterprise operators like JARS run it.

Product screens shown with sample data. Pay by Bank availability varies by state and bank.