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Important Notice:&nbsp;Upon leaving the Qualla boundary, individuals are subject to state laws, including those regarding cannabis. Notice: To help reduce waste and save $1 on your purchase, customers may bring back a child-resistant exit bag from a previous visit or provide their own child-resistant bag. A $1 charge for a new exit bag will be added to all orders unless an approved child-resistant bag is presented to the cashier at checkout. Our Exchange Policy NO CASH EXCHANGES We’re unable to offer cash refunds on exchanges. We're happy to help you find a suitable replacement product in line with our exchange policy. All exchanges are subject to manager approval. Once the customer finalizes their cart, they will be directed to the Cage to complete the exchange transaction with a Cashier Supervisor/Manager. Cannabis Products Accepted for Exchange The only cannabis products accepted for exchanges are vape cartridges and disposable vape cartridges. Cartridges MUST contain 50% or more cannabis oil left in the cartridge and the exchange MUST be within 30 days of original purchase.&nbsp; Exchanges are for defective items only and the exchange must be for the same item, unless that item is not available at the time, in which case a similar substitution can be made. Approval for exchange of cannabis products other than the accepted cannabis products will be at the discretion of management. Customer must have the cannabis product, original packaging, receipt must match identification to exchange a product. Cannabis products must be exchanged in their original, undamaged condition to be eligible for an exchange. Non-Cannabis Products Accepted for Exchange Paraphernalia purchases are non-exchangeable except for extreme circumstances which are to be identified and processed in the Glass Shop.&nbsp; The Glass Shop Manager-On-Duty is the sole arbiter of determining if an exchange is warranted. Customers should inspect their paraphernalia, especially glass, products upon receipt and before exiting the dispensary. If they notice any defects or any other quality issues, they should notify a Glass Shop Specialist or staff member immediately.Any defects or issues with electronic products must be taken up with the manufacturer. Apparel items are eligible for exchanges only and must be unworn/unused. They may be exchanged for a different size or color as long as the price is the same. Exchange of Product If the defect is verified, the customer’s name and date of birth will be written on the back of the receipt along with the approving manager’s signature. The customer will select a product to exchange for the defective product. Once the customer finalizes their cart, they will be sent to the Cage to process their exchange with a Cashier. Defective Cannabis Product Identification ​​​The Exchange process should start on the Retail floor with a Budtender who will assess and confirm the defective cannabis product. If a customer brings a defective cannabis product to another department, redirect them to a Budtender to start the process. Customers should inspect their cannabis products upon receipt. If they notice any defects or any other quality issues, they should notify a Budtender or staff member immediately.&nbsp;​Verification of Defect​A Budtender will assess the provided information to determine if the product is indeed defective. This will require a physical inspection of the defective product.&nbsp; Some specific descriptors that can help identify common issues:&nbsp;Leakage: Oil leaking from the cartridge or disposable unit, which can indicate a seal failure. Clogging (without resolve): Difficulty drawing air through the device, often due to oil viscosity issues or blockages within the cartridge. Important Notice on THC, Cannabinoid &amp; Terpene Percentages At Great Smoky Cannabis Company, we are committed to providing the highest quality cannabis products. Please be aware that the THC, cannabinoid, and terpene percentages in our products are subject to change due to natural variations in cultivation and production processes. We strive to ensure the accuracy of the information provided, but these variations may occur. Thank you for your understanding and continued support. Online Order Policy - Same Day Pickup Only All online orders must be picked up on the same day they are placed. Orders not picked up by the end of the day will be canceled and restocked.

Great Smoky Cannabis Company

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Sunday:	10am - 10pm
Monday:	10am - 10pm
Tuesday:	10am - 10pm
Wednesday:	10am - 10pm
Thursday:	10am - 10pm
Friday:	10am - 10pm
Saturday:	10am - 10pm

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